Privacy Policy

Last updated: June 24, 2026

Overview

This Privacy Policy explains how Prime Track Cargo collects, uses, shares, and protects information when you visit our website, contact our team, book a delivery, use tracking tools, or manage shipments through our services.

By using Prime Track Cargo, you understand that shipment and contact information may be used to coordinate pickup, delivery, tracking, support, and account management.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, company name, billing details, pickup address, recipient address, delivery instructions, package description, support messages, and account preferences.

We may also collect operational information created during a delivery, such as tracking numbers, courier assignment, route status, timestamps, geolocation milestones, delivery photos, digital signatures, courier notes, and proof of delivery records.

Automatically Collected Information

When you use our website or tracking pages, we may collect device and usage information such as browser type, approximate location, IP address, pages viewed, referring links, session activity, and interactions with forms or tracking tools.

This information helps us maintain site performance, improve user experience, protect against misuse, and diagnose technical issues.

How We Use Information

Prime Track Cargo uses information to create delivery bookings, assign couriers, optimize routes, send tracking updates, confirm delivery, process payments, respond to support requests, maintain account records, investigate delivery issues, and improve service reliability.

We may also use contact information to send service notices, account updates, delivery alerts, policy updates, and responses to inquiries.

How We Share Information

We may share necessary shipment information with couriers, dispatchers, recipients, business account users, payment processors, mapping providers, customer support tools, and other service providers that help us operate Prime Track Cargo.

We may disclose information if required by law, legal process, safety needs, fraud prevention, enforcement of our terms, or to protect the rights and security of Prime Track Cargo, customers, couriers, recipients, and the public.

Tracking Links and Recipient Information

Tracking links may show shipment status, delivery progress, estimated arrival details, courier milestones, and proof of delivery. Senders are responsible for sharing tracking links only with people who are authorized to view shipment information.

Cookies and Similar Technologies

Our website may use cookies, local storage, analytics tools, or similar technologies to remember preferences, support tracking flows, understand site usage, and improve performance. You can adjust browser settings to limit cookies, though some features may not work as expected.

Data Retention

We retain information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and support operational reporting. Retention periods may vary based on account type, shipment type, and legal requirements.

Data Security

We use administrative, technical, and operational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, but we work to keep Prime Track Cargo data protected and access-controlled.

Your Choices

You may contact us to request updates, corrections, or reasonable access to information associated with your account or shipment history. Some information may need to be retained for legal, accounting, fraud prevention, or delivery record purposes.

Children's Privacy

Prime Track Cargo services are intended for business users and adults arranging deliveries. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. Continued use of Prime Track Cargo after changes means the updated policy applies.